This course covers all of the important aspects of working at hotel reception: from communication, organisation and management skills through to customer service skills and IT skills.

It will give you an understanding of the skills and knowledge required in a reception role and will allow you to act with confidence and responsibility when interacting with guests.

  • About the course

    Aimed at people working in a hotel or hospitality environment, this course explores the skills and knowledge required to work effectively in a hotel reception role.

    It is aimed at people working within hospitality organisations, who work in reception area roles, such as receptionists, concierges and customer service assistants.

    As the first point of contact for guests, the reception is one of most important parts of a hotel. This course explores the duties involved with working in the reception area and looks at the common processes you may be expected to complete. The course also explores the organisation, communication and management skills that will help you excel in the role.

  • We only work with the very best.

    Our training courses are written and managed by hospitality professionals with many years experience in their field. Your staff will be learning from the best and will come away from their training inspired by mentors who understand their aspirations and requirements.

    Our professionals include those with backgrounds in operations, health and safety, food safety, first aid, manual handling and all the aspects of your hospitality business that help it to run efficiently and legally. We work hard to source only the very best in their field to provide our training materials - making us one of the best providers of hospitality training for foreign nationals in the UK.

  • The flexibility you need.

    Our training courses are completed online, giving you and your staff the flexibility they need to continue working while they train. With less downtime and without needing to take time from their usual schedule, your staff will be gaining a qualification and your business can still run efficiently. That is a win win for you and for your staff members too.